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1. Data Protection and Privacy: Required when service involves handling personal or sensitive data

2. Disaster Recovery: Necessary for critical services requiring business continuity planning

3. Security Requirements: Important for IT services or when handling sensitive information

4. Intellectual Property Rights: Required when services involve creation or use of intellectual property

5. Change Management: Needed for services that may require modifications during the contract term

6. Training and Support: Relevant when service includes training or ongoing support components

7. Insurance Requirements: Important for high-risk services or regulatory compliance

8. Subcontracting: Necessary when provider may need to engage third-party services

9. Environmental Compliance: Required for services with environmental impact or regulations

10. Exit Management: Important for complex services requiring transition planning

1. Schedule 1 - Service Specifications: Detailed technical specifications of services and delivery methods

2. Schedule 2 - Service Level Metrics: Specific performance indicators, measurement methods, and targets

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of costs, pricing models, and payment terms

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contacts and escalation procedures

5. Schedule 5 - Reporting Requirements: Templates and specifications for performance reporting

6. Schedule 6 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

7. Appendix A - Technical Requirements: Specific technical standards and requirements for service delivery

8. Appendix B - Security Protocols: Detailed security procedures and requirements

9. Appendix C - Change Request Forms: Standard forms and procedures for requesting service changes