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A Warranty Agreement sets out specific promises a seller makes about their product or service under Belgian consumer protection laws. It explains what the seller will fix, replace, or refund if something goes wrong within a certain timeframe. These guarantees go beyond the basic legal warranty (garantie légale) that Belgian law automatically provides.

Belgian businesses often use these agreements to offer extra protection on electronics, vehicles, or home appliances. The document spells out important details like warranty duration, covered defects, claim procedures, and any conditions that might void coverage. Under Belgian law, sellers must provide these terms in clear language and make them easily available to customers before purchase.

Use a Warranty Agreement when selling products that need clear protection terms beyond Belgium's basic legal warranty requirements. This is especially important for high-value items like electronics, machinery, or vehicles where defects might not show up immediately. Belgian retailers and manufacturers commonly implement these agreements for products costing over €500.

The agreement becomes essential when offering extended coverage periods, specific repair commitments, or international warranty services. It helps prevent disputes by clearly documenting your warranty obligations and customer rights. For Belgian B2B sales, these agreements are particularly valuable when selling specialized equipment or making promises about product performance that exceed standard guarantees.

• Express Warranty: Offers detailed coverage for specific product features or performance metrics, common in Belgian tech and automotive sales
• Limited Warranty: Sets clear boundaries on coverage duration, specific parts, and repair conditions - popular among electronics retailers
• Extended Warranty: Prolongs protection beyond the legal minimum of 2 years under Belgian law, often sold as an additional service
• Commercial Warranty: Tailored for B2B transactions with customized terms for industrial equipment and professional services
• International Warranty: Provides cross-border coverage within the EU, addressing both Belgian and broader European consumer protection standards

• Manufacturers: Create and issue Warranty Agreements for their products, setting coverage terms and repair procedures under Belgian consumer law
• Retailers: Implement and honor warranty terms, handle customer claims, and coordinate with manufacturers on repairs or replacements
• Legal Counsel: Draft and review agreements to ensure compliance with Belgian and EU consumer protection regulations
• Consumers: Benefit from warranty protection and can enforce their rights through these agreements when products fail
• Service Centers: Execute warranty repairs and maintain documentation of service claims under authorized warranty terms

• Product Details: Document specific features, components, and performance standards that will be covered under warranty
• Coverage Terms: Define warranty duration, maintenance requirements, and conditions that could void coverage
• Legal Requirements: Check Belgian consumer protection laws for mandatory warranty periods and required disclosures
• Claim Procedures: Outline clear steps for customers to report issues and obtain service or replacement
• Documentation: Gather proof of purchase templates, service records forms, and warranty registration methods
• Language Requirements: Prepare content in required Belgian languages (Dutch, French, German) for your target market

• Identification Details: Full names and addresses of manufacturer, seller, and warranty provider
• Product Description: Detailed specifications of covered items and their intended use
• Warranty Duration: Clear start date and length of coverage, meeting Belgian minimum 2-year requirement
• Coverage Terms: Specific defects, parts, and circumstances covered under the warranty
• Claim Process: Step-by-step procedure for filing claims and obtaining service
• Exclusions: Clearly stated limitations and conditions that void warranty coverage
• Legal Compliance: References to Belgian consumer protection laws and EU regulations
• Language Requirements: Text in appropriate official Belgian languages for the region

A Warranty Agreement differs significantly from a Contractual Agreement in several key aspects, though both are legally binding documents under Belgian law. While a Warranty Agreement specifically focuses on product guarantees and repair obligations, a Contractual Agreement covers broader business relationships and general obligations between parties.

• Scope and Purpose: Warranty Agreements exclusively deal with product defects and performance guarantees, while Contractual Agreements can cover any type of business arrangement or service
• Duration: Warranty Agreements typically have fixed terms based on product life cycles and Belgian consumer protection laws, while Contractual Agreements can have flexible durations
• Legal Requirements: Warranty Agreements must comply with specific Belgian consumer protection standards and EU warranty laws, whereas Contractual Agreements follow general contract law principles
• Enforcement Mechanism: Warranty Agreements offer specific remedies like repair or replacement, while Contractual Agreements usually provide broader compensation options