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1. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

2. Security Requirements: Detailed security protocols, needed when handling sensitive information or connecting to client systems

3. Change Control: Formal process for managing changes to services or requirements, important for complex or long-term arrangements

4. Audit Rights: Client's right to audit service provider, important for regulated industries

5. Insurance Requirements: Specific insurance coverage requirements, important for high-risk services

6. Environmental Compliance: Required when services have environmental impacts

7. Import/Export Compliance: Needed when services involve cross-border activities

8. Anti-Corruption Compliance: Important when dealing with government contracts or international services

1. Schedule A - Service Description: Detailed description of services, including technical specifications

2. Schedule B - Service Levels: Detailed SLAs, KPIs, and measurement methodologies

3. Schedule C - Pricing and Payment: Detailed pricing structure, rates, and payment terms

4. Schedule D - Governance: Detailed governance structure, escalation procedures, and reporting requirements

5. Schedule E - Security Requirements: Detailed security protocols and requirements

6. Schedule F - Personnel: Key personnel, qualifications, and replacement procedures

7. Schedule G - Transition Plan: Detailed transition-in and transition-out procedures

8. Schedule H - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

9. Appendix 1 - Form of Change Order: Template for documenting and approving changes

10. Appendix 2 - Required Reports: Templates and specifications for required reporting