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1. Personnel and Subcontractors: Used when the service provider needs to specify terms for use of subcontractors or key personnel requirements

2. Change Control: Include when services are likely to require frequent modifications or updates

3. Disaster Recovery: Required for critical software services where business continuity is essential

4. Insurance: Include when specific insurance requirements need to be maintained

5. Export Control: Necessary when software or services may be subject to international trade restrictions

6. Source Code Escrow: Include when customer requires access to source code under specific conditions

7. Transition Services: Important when complex service transition or termination assistance may be needed

1. Schedule 1 - Service Description: Detailed description of base services covered under the MSA

2. Schedule 2 - Service Level Agreement: Detailed service levels, KPIs, and associated remedies

3. Schedule 3 - Fee Schedule: Standard rate card and pricing structure

4. Schedule 4 - Standard Terms for Statements of Work: Template and requirements for individual Statements of Work

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Data Processing Agreement: Specific terms for personal data processing under Swiss FADP

7. Appendix A - Template Statement of Work: Standard format for individual service orders

8. Appendix B - Technical Requirements: Technical specifications and requirements

9. Appendix C - Contact Details: Key contacts and escalation procedures