Create a bespoke document in minutes, 聽or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership聽of your information
IT Service Agreement
1. Parties: Identification and details of the service provider and customer, including registration numbers and authorized representatives
2. Background: Context of the agreement, including brief description of the parties' business relationship and purpose of the services
3. Definitions: Detailed definitions of technical terms, service-related concepts, and other important terms used throughout the agreement
4. Scope of Services: Detailed description of the IT services to be provided, including core functionalities and service boundaries
5. Service Levels: Specific performance standards, availability requirements, and response times for the services
6. Customer Obligations: Customer's responsibilities, including providing access, information, and cooperation necessary for service delivery
7. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and any cost adjustment mechanisms
8. Data Protection and Security: GDPR compliance measures, data processing terms, and information security requirements
9. Intellectual Property Rights: Ownership and usage rights of software, data, and other intellectual property
10. Confidentiality: Protection of confidential information, including scope and duration of obligations
11. Term and Termination: Contract duration, renewal terms, and termination rights and procedures
12. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Circumstances excusing performance and related procedures
14. Governing Law and Jurisdiction: Confirmation of Danish law application and dispute re红杏直播 procedures
1. Change Management: Procedures for requesting and implementing changes to services, used when services are likely to evolve
2. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services
3. Audit Rights: Customer's rights to audit service provider's compliance and operations, important for regulated industries
4. Sub-contractors: Terms governing the use of sub-contractors, needed when service provider plans to use third parties
5. Service Credits: Financial compensation mechanism for service level failures, useful for critical service agreements
6. Exit Management: Detailed procedures for service transition upon termination, important for complex or critical services
7. Personnel Requirements: Specific requirements for service provider's staff, important when specific qualifications are needed
8. Competition Restrictions: Non-compete and non-solicitation provisions, useful for strategic service relationships
1. Service Description: Detailed technical specifications of all services, including functionality and performance requirements
2. Service Level Agreement (SLA): Detailed service levels, measurement methods, and reporting requirements
3. Pricing Schedule: Detailed pricing structure, including rate cards, volume discounts, and payment milestones
4. Data Processing Agreement: Detailed GDPR-compliant data processing terms and security requirements
5. Technical Requirements: Customer's technical environment specifications and compatibility requirements
6. Support and Maintenance: Detailed support levels, maintenance windows, and incident management procedures
7. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
8. Contact Matrix: Key contacts and escalation procedures for both parties
9. Transition Plan: Implementation and service transition timeline and responsibilities
Authors
Find the exact document you need
Clearing Agreement
Danish law-governed agreement establishing clearing service arrangements between a clearing house and clearing member, compliant with local and EU regulations.
Web Development Agreement
Danish law-governed agreement for website development services, outlining project scope, deliverables, and mutual obligations.
Volunteer Agreement
A Danish law-governed agreement establishing the terms and conditions between an organization and a volunteer, ensuring clear distinction from employment relationships while protecting both parties' interests.
Cleaning Business Contract
Danish law-governed contract for professional cleaning services, outlining service terms, standards, and legal obligations.
Annual Service Contract
Danish law-governed Annual Service Contract for establishing long-term service relationships between businesses, incorporating key Danish legal requirements and EU regulations.
Virtual Assistant Agreement
Danish law-governed agreement establishing terms and conditions for virtual assistant services, including service scope, data protection, and delivery standards.
Warranty Agreement
A Danish law-governed agreement defining warranty terms, conditions, and remedies for products or services, ensuring compliance with Danish and EU consumer protection requirements.
Download our whitepaper on the future of AI in Legal
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a 拢1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.