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1. Change Management: Procedures for requesting and implementing changes to the scope of services, used when significant modifications are anticipated

2. Service Credits: Financial penalties for failing to meet service levels, included for high-value or mission-critical websites

3. Disaster Recovery: Procedures for backup and recovery in case of major incidents, important for business-critical websites

4. Third-Party Services: Management of external services and integrations, needed when the website relies on third-party tools

5. Training and Documentation: Provisions for training client staff and maintaining documentation, useful for complex websites

6. Exit Management: Detailed procedures for service transition at contract end, important for complex implementations

7. Performance Monitoring: Specific tools and methods for monitoring website performance, relevant for high-traffic sites

8. Security Audits: Requirements for regular security assessments, important for e-commerce or sensitive data handling

9. Compliance Requirements: Specific regulatory compliance obligations, needed for regulated industries

1. Schedule 1 - Service Specification: Detailed technical specifications of maintenance services and supported technologies

2. Schedule 2 - Service Levels: Detailed service level metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including regular maintenance costs and ad-hoc service rates

4. Schedule 4 - Supported Systems: List of websites, applications, and systems covered by the maintenance agreement

5. Schedule 5 - Contact Details: Key contacts and escalation procedures for both parties

6. Schedule 6 - Change Request Template: Standard form for requesting and documenting changes to services

7. Appendix A - Technical Requirements: Specific technical standards and requirements for maintenance work

8. Appendix B - Security Policy: Detailed security requirements and procedures

9. Appendix C - Incident Response Plan: Procedures for handling and resolving various types of incidents