The Client Code of Conduct is designed to establish clear guidelines and expectations for client behavior in business relationships. This document, governed by English and Welsh law, is particularly important in sectors where client conduct can significantly impact service delivery, safety, or business operations. It typically includes sections on acceptable behavior, communication standards, compliance requirements, and consequences of breaches. The Code serves as a reference point for managing client relationships and can be used to address potential disputes or misconduct.
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1. Introduction: Purpose and scope of the code of conduct
2. Definitions: Key terms used throughout the document
3. General Principles: Core values and ethical standards expected
4. Client Responsibilities: Expected behavior and obligations of clients
5. Communication Standards: Guidelines for interaction with staff and other clients
6. Compliance Requirements: Legal and regulatory obligations
1. Digital Services Usage: Rules and guidelines for using online platforms and services - include when digital services are provided
2. Facility Usage: Rules and guidelines for using physical premises - include when clients visit business premises
3. Payment Terms: Financial obligations and payment procedures - include when regular payments are involved
1. Schedule 1: Complaint Procedures: Detailed process for raising and handling complaints
2. Schedule 2: Service Level Standards: Specific performance metrics and service standards
3. Appendix A: Contact Information: Key contact details and escalation procedures
4. Appendix B: Acceptable Use Policy: Detailed guidelines for use of services and facilities
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