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1. Parties: Identification of the service provider and client
2. Background: Context of the agreement and business relationship
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of outsourcing services provided
5. Term and Termination: Duration of agreement and termination provisions
6. Payment Terms: Fees, invoicing, and payment conditions
7. Employment Status: Clarification of employment relationships and responsibilities
8. Confidentiality: Protection of confidential information
9. Data Protection: GDPR compliance and data handling requirements
1. Service Levels: Performance metrics and standards - use for complex service arrangements requiring specific performance measures
2. International Provisions: Cross-border employment considerations - use when services involve multiple jurisdictions
3. Change Control: Process for implementing changes to services - use for long-term or complex arrangements
4. Insurance: Required insurance coverage - use when specific insurance requirements exist
1. Schedule of Services: Detailed breakdown of services to be provided
2. Fee Schedule: Detailed pricing structure and payment terms
3. Service Level Agreement: Specific performance metrics and standards
4. Data Processing Agreement: Detailed data protection obligations and procedures
5. Staff Transfer Provisions: TUPE-related provisions and procedures
6. Key Personnel: List of key staff members and their roles
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