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1. Performance Metrics: Defines KPIs and performance measurement criteria - used when specific performance targets are required

2. Sub-contracting: Governs the appointment and management of sub-contractors - needed if agency may delegate work

3. Non-Competition: Restricts agency from working with competing clients - used in sensitive industries

4. Insurance: Specifies required insurance coverage - important for high-risk services

5. Compliance with Laws: Details specific regulatory compliance requirements - needed for regulated industries

6. Marketing and Publicity: Governs use of client name/logo and case studies - important for marketing agencies

7. Crisis Management: Procedures for handling public relations issues - relevant for public-facing services

1. Schedule 1 - Services Description: Detailed specification of services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment structure

3. Schedule 3 - Service Levels: Specific service levels and performance requirements

4. Schedule 4 - Key Personnel: Details of key team members assigned to the client

5. Schedule 5 - Client Materials: List of materials and information to be provided by client

6. Schedule 6 - Approved Sub-contractors: List of pre-approved sub-contractors if applicable

7. Appendix A - Report Templates: Standard formats for regular reporting to client