This document is intended for use by Software as a Service (SaaS) providers who need a comprehensive End User License Agreement (EULA) compliant with Irish law. The SaaS EULA serves as the primary legal agreement between the service provider and end users, whether they are businesses or consumers. It encompasses essential terms for software licensing, service delivery, data protection, and user obligations, while ensuring compliance with Irish and EU regulations, including GDPR, consumer protection laws, and e-commerce regulations. The agreement is particularly crucial for cloud-based software services where users access the software remotely and the provider maintains ongoing service obligations. This template is structured to provide appropriate protections for intellectual property, establish clear service parameters, and allocate risk appropriately between the parties.
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Key Requirements PROMPT example:
SaaS EULA
"I need a SaaS EULA for my enterprise-level data analytics platform launching in January 2025, which will process sensitive financial data for Irish banking institutions and must include robust data protection clauses and specific service level commitments."
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OR
1. Parties: Identification of the SaaS provider and the user/customer entering into the agreement
2. Background: Context of the agreement and brief description of the SaaS service being provided
3. Definitions: Defined terms used throughout the agreement, including technical and legal terminology
4. License Grant: Scope of the license to use the SaaS service, including any restrictions and limitations
5. Service Access: Terms governing access to and availability of the SaaS service
6. User Obligations: Customer responsibilities, acceptable use policies, and account management requirements
7. Data Protection and Privacy: GDPR compliance measures and data processing terms
8. Intellectual Property Rights: IP ownership, protection, and related warranties
9. Fees and Payment: Pricing, payment terms, and billing procedures
10. Term and Termination: Duration of the agreement, renewal terms, and termination rights
11. Confidentiality: Protection of confidential information exchanged between parties
12. Warranties and Disclaimers: Service warranties and limitations
13. Limitation of Liability: Liability caps and exclusions
14. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment
1. Service Level Agreement: Detailed service performance commitments and remedies - include if specific uptime or performance guarantees are offered
2. Professional Services: Terms for additional implementation or consulting services - include if professional services are offered alongside the SaaS
3. Disaster Recovery: Specific disaster recovery and business continuity commitments - include for enterprise or mission-critical applications
4. Security Requirements: Detailed security obligations and standards - include for applications handling sensitive data
5. Audit Rights: Customer rights to audit service provider's compliance - include for enterprise customers or regulated industries
6. Insurance Requirements: Specific insurance coverage obligations - include for enterprise customers or high-risk services
1. Service Description: Detailed description of the SaaS service, features, and functionality
2. Technical Requirements: Minimum system requirements and technical specifications for accessing the service
3. Service Level Agreement Metrics: Detailed performance metrics, measurement methods, and service credits
4. Fee Schedule: Detailed pricing, payment terms, and fee calculations
5. Data Processing Agreement: Detailed GDPR-compliant data processing terms and specifications
6. Support Services: Description of support levels, response times, and escalation procedures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Technology
Financial Services
Healthcare
Education
Retail
Professional Services
Manufacturing
Telecommunications
Media and Entertainment
Government and Public Sector
Non-profit Organizations
E-commerce
Consulting
Insurance
Real Estate
Relevant Teams
Legal
Compliance
Product Development
Information Technology
Sales
Customer Success
Risk Management
Operations
Information Security
Privacy
Commercial
Relevant Roles
Legal Counsel
Privacy Officer
Compliance Manager
Software Development Manager
Product Manager
Chief Technology Officer
Chief Legal Officer
Contract Manager
Data Protection Officer
IT Director
Sales Director
Customer Success Manager
Risk Manager
Commercial Director
Operations Manager
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