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A Management Review Process helps organizations regularly check how well their systems and procedures are working. In New Zealand, it's a key part of meeting ISO standards and local compliance requirements, where senior leaders evaluate everything from quality targets to health and safety performance.

During these reviews, management teams look at audit results, customer feedback, and operational data to spot problems and opportunities. They then make decisions about improvements, resource needs, and strategic changes. Many Kiwi businesses run these reviews quarterly, though some industries like healthcare and manufacturing might need more frequent checks to maintain their regulatory certifications.

Start your Management Review Process when significant changes occur in your organization - like new leadership, major system updates, or shifts in regulatory requirements. It's especially important for New Zealand businesses facing ISO certification audits, WorkSafe inspections, or industry-specific compliance checks.

The process becomes crucial after internal audits reveal gaps, when customer complaints increase, or following workplace incidents. Many Kiwi organizations schedule reviews quarterly, but high-risk industries like food production or healthcare need monthly reviews to stay on top of safety and quality standards. Having regular reviews helps catch problems early and shows regulators you're actively managing risks.

• 360 Performance Appraisal: Comprehensive Management Review Process using feedback from all directions - peers, subordinates, and supervisors.
• Self Performance Evaluation: Employee-driven review component focusing on self-assessment and goal reflection.
• Annual Performance Evaluation: Yearly strategic review aligned with business planning cycles and regulatory reporting.
• 360 Performance Evaluation System: Automated, systematic approach for large organizations needing structured feedback collection.

• Senior Management Teams: Lead and oversee the Management Review Process, making key decisions about resources and strategic changes.
• Quality Managers: Coordinate reviews, gather data, and ensure compliance with ISO standards and NZ regulations.
• Department Heads: Provide operational insights and implement improvements identified during reviews.
• External Auditors: Verify the effectiveness of review processes for ISO certification and compliance purposes.
• WorkSafe Inspectors: Monitor review outcomes related to health and safety management systems.
• Staff Representatives: Contribute feedback and participate in implementing changes from review findings.

• Performance Data: Collect key metrics, audit results, and customer feedback from the past review period.
• System Documentation: Gather current policies, procedures, and quality management records.
• Compliance Updates: Review recent changes to NZ regulations and industry standards affecting your organization.
• Resource Analysis: List current staffing levels, equipment status, and budget allocations.
• Meeting Schedule: Plan review sessions with key stakeholders, ensuring all relevant departments can participate.
• Action Tracking: Set up a system to monitor implementation of decisions and improvements from the review.

• Review Scope: Clear definition of systems, processes, and departments covered by the review.
• Meeting Frequency: Specified intervals for reviews that align with ISO requirements and industry standards.
• Input Requirements: List of mandatory data sources including audit results, risk assessments, and performance metrics.
• Participant Roles: Defined responsibilities for management team members per WorkSafe guidelines.
• Output Format: Documentation standards for decisions, actions, and improvement plans.
• Privacy Compliance: Procedures for handling sensitive information under NZ Privacy Act 2020.
• Record Retention: Specified timeframes for keeping review documentation.

A Management Review Process differs significantly from a Change Management Process in several key ways, though they're often mistakenly used interchangeably in New Zealand organizations.

• Review Focus: Management Review examines overall system effectiveness and performance, while Change Management specifically handles individual organizational changes and transitions.
• Timing and Frequency: Management Reviews occur at scheduled intervals (usually quarterly), whereas Change Management activates when specific changes need implementation.
• Scope of Authority: Management Reviews involve high-level strategic decisions across all operations, while Change Management typically addresses specific projects or departmental changes.
• Documentation Requirements: Management Reviews need comprehensive performance data and metrics, but Change Management focuses on specific change plans, risk assessments, and stakeholder impacts.
• Regulatory Context: Management Reviews directly support ISO compliance and WorkSafe requirements, while Change Management primarily serves internal operational needs.