The Company Complaints Policy is a crucial document for organizations operating in Singapore, designed to establish clear procedures for addressing workplace grievances and complaints. This document becomes necessary when organizations need to ensure compliance with Singapore's employment laws while providing employees with transparent mechanisms for raising concerns. The policy encompasses various aspects including harassment complaints, discrimination issues, workplace safety concerns, and general grievances, all while adhering to Singapore's regulatory framework including the Employment Act, PDPA, and POHA. It serves as a fundamental tool for maintaining workplace harmony and ensuring legal compliance.
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1. Purpose and Scope: Defines the objectives and application of the policy
2. Definitions: Key terms used throughout the policy including types of complaints, stakeholders, and reΊμΠΣΦ±²₯ outcomes
3. Types of Complaints: Categories of complaints covered by the policy including workplace grievances, harassment, discrimination, safety concerns, and ethical issues
4. Complaint Handling Procedure: Step-by-step process for handling complaints from initial filing to reΊμΠΣΦ±²₯
5. Roles and Responsibilities: Responsibilities of various stakeholders including HR, managers, employees, and complaint handlers
6. Confidentiality: Requirements for maintaining confidentiality during the complaint process
7. Timeline for ReΊμΠΣΦ±²₯: Expected timeframes for complaint acknowledgment, investigation, and reΊμΠΣΦ±²₯
1. Anonymous Complaints: Procedures for handling anonymous complaints and whistleblowing reports
2. External Reporting: Procedures for escalating complaints to external authorities or regulatory bodies
3. Union Involvement: Procedures for complaints involving union representation and collective agreements
1. Schedule 1 - Complaint Form Template: Standard form for filing formal complaints
2. Schedule 2 - Investigation Procedure: Detailed steps and guidelines for conducting complaint investigations
3. Schedule 3 - Contact Information: List of relevant contact persons, departments, and external authorities
4. Schedule 4 - Escalation Matrix: Hierarchy and procedures for complaint escalation
5. Schedule 5 - Related Policies: List of associated company policies and procedures
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