The Purchase Cancellation Letter is a crucial document used when a buyer needs to formally withdraw from a purchase agreement in Singapore. It should be used within the cooling-off period if applicable, or when there are valid grounds for cancellation under Singapore law. The letter serves multiple purposes: documenting the cancellation request, stating the grounds for cancellation, requesting a refund, and creating a paper trail for legal purposes. It must comply with Singapore's Consumer Protection (Fair Trading) Act and related regulations, particularly regarding cancellation rights and refund procedures.
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1. Sender's Details: Full name, address, and contact information of the person cancelling
2. Recipient's Details: Company/seller's name, address, and relevant department
3. Order Information: Order number, date, and product details
4. Cancellation Statement: Clear statement of intention to cancel the purchase
5. Reason for Cancellation: Brief explanation of cancellation grounds
6. Refund Request: Details of payment made and refund expectations
1. Product Return Details: Information about returning goods, if already received
2. Supporting Documentation: Reference to attached receipts or relevant documents
3. Deadline Reference: Mention of cancellation period/policy
1. Original Purchase Receipt: Proof of purchase and payment
2. Order Confirmation: Copy of original order confirmation
3. Product Photos: If cancellation is due to product defects
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