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1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the service being provided
3. Definitions: Key terms used throughout the agreement, including technical and legal terminology
4. Service Description: Detailed description of the SaaS services being provided
5. Subscription Terms: Duration, renewal, and termination conditions of the subscription
6. Payment Terms: Pricing, payment schedule, and related financial terms
7. Service Level Agreement: Performance standards, availability commitments, and support services
8. Data Protection and Security: Data handling, security measures, and privacy compliance obligations
9. Intellectual Property Rights: Ownership and usage rights of software and content
10. Limitation of Liability: Caps on liability and exclusions of certain types of damages
1. Professional Services: Additional terms for implementation or consulting services beyond the core SaaS offering
2. Compliance with Specific Regulations: Industry-specific compliance requirements for regulated sectors such as healthcare or finance
3. White Labeling: Terms and conditions for rebranding and reselling the service
4. High Availability Requirements: Enhanced uptime and performance guarantees for enterprise or mission-critical applications
1. Schedule 1 - Service Level Agreement Details: Detailed metrics, response times, and performance standards
2. Schedule 2 - Data Processing Agreement: Detailed terms for processing personal data, particularly for GDPR compliance
3. Schedule 3 - Security Requirements: Detailed security protocols and requirements
4. Schedule 4 - Pricing Schedule: Detailed pricing tiers and payment terms
5. Schedule 5 - Support Services Description: Detailed support levels and procedures
6. Schedule 6 - Acceptable Use Policy: Rules and restrictions for using the service
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