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1. Parties: Identification of the property owner/management corporation and the building management company
2. Background: Context of the agreement, property details, and purpose of engagement
3. Definitions: Key terms used throughout the agreement
4. Appointment and Term: Formal appointment of the manager and duration of agreement
5. Scope of Services: Detailed description of management services to be provided
6. Manager's Obligations: Key responsibilities and duties of the building manager
7. Owner's Obligations: Responsibilities and duties of the property owner
8. Fees and Payment Terms: Management fees, payment schedule, and related financial terms
9. Compliance: Regulatory compliance requirements and standards
10. Insurance: Required insurance coverage and obligations
11. Termination: Conditions and procedures for agreement termination
1. Performance Standards: Specific KPIs and service levels for larger properties or when specific performance metrics are required
2. Environmental Management: Green building practices and sustainability measures for buildings with green certifications or environmental commitments
3. Technology Services: Building management systems and technology requirements for smart buildings or properties with advanced technology systems
4. Crisis Management: Procedures for handling emergencies and crises in high-risk or high-occupancy buildings
1. Schedule 1 - Property Details: Detailed description of the property and facilities
2. Schedule 2 - Scope of Services: Detailed breakdown of services to be provided
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees and charges
4. Schedule 4 - Service Levels: Performance metrics and standards
5. Schedule 5 - Staff Requirements: Staffing requirements and qualifications
6. Appendix A - Maintenance Schedule: Planned maintenance schedules and frequencies
7. Appendix B - Emergency Procedures: Emergency response protocols
8. Appendix C - Required Reports: List of required reports and their frequencies
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