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1. Parties: Identification and details of service provider and customer
2. Background: Context of the agreement and relationship between parties
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance and service obligations
5. Term and Renewal: Duration of agreement and renewal provisions
6. Payment Terms: Fees, payment schedule, and related conditions
7. Service Provider Obligations: Core responsibilities and service standards
8. Customer Obligations: Customer's responsibilities and cooperation requirements
9. Termination: Conditions for ending the agreement
1. Service Levels: Specific performance metrics and standards - include when measurable service standards are required
2. Data Protection: PDPA compliance provisions - include when personal data is processed
3. Insurance: Insurance requirements and coverage - include for high-risk services or valuable equipment
4. Force Majeure: Provisions for unforeseeable circumstances - include when service continuity is critical
5. Change Control: Process for changing service scope - include for complex or long-term agreements
1. Service Description Schedule: Detailed breakdown of services to be provided
2. Fee Schedule: Detailed pricing structure and payment terms
3. Service Level Agreement: Specific performance metrics and remedies
4. Equipment Schedule: List of equipment covered by maintenance
5. Maintenance Schedule: Timing and frequency of maintenance activities
6. Contact Details: Key personnel and emergency contacts
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